Refund policy

Last updated: 6-Sep-26

CrackerJack Stadium wants you to be satisfied with your purchase. This Return and Refund Policy explains the terms under which you may return products purchased from our online store at crackerjackstadium.com. For in-store purchases, please speak with our staff at the time of purchase.

Contact us at service@crackerjackstadium.com or +1 289-820-5453 to initiate a return.

General Return Conditions

To be eligible for a return, the following conditions must be met:

• You must contact us within 14 days of receiving your order to request a return.
• Items must be in their original, unopened, and sealed condition with all packaging intact.
• You must provide your order number and reason for the return.
• Items must be returned in protective packaging suitable for the product type. We are not responsible for items damaged during return shipment.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item shipped, defective product, or item not as described).

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or unsealed trading card products — including booster packs, booster boxes, elite trainer boxes, blister packs, and any other sealed product that has been opened. Because the value of sealed trading card products depends on their sealed status and the randomized contents within, we cannot accept returns on opened sealed product.
• Single trading cards — unless the item received does not match the listing description or condition.
• Damaged, altered, or used items — unless the damage occurred during shipping (see Damaged or Defective Items below).
• Custom or special-order items — unless defective.

Opened Sealed Product Exception

We understand that sometimes a sealed product may be opened before a defect is discovered. If you have opened a sealed product and believe it is defective (factory error, missing contents, damaged contents from manufacturing), please contact us within 48 hours of receiving the item with photos of the product and packaging. We will review your claim and work with you toward a resolution, which may include a replacement, store credit, or refund at our discretion.

If you wish to return a sealed product that has been opened but is not defective, we may accept the return at our discretion subject to a 15% restocking fee, provided the product and all its contents are present and in resaleable condition.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following information: your order number, a description of the issue, and clear photos showing the damage or defect (including packaging if applicable).

We will arrange a return or replacement at no additional cost to you. Depending on the situation, we may offer a full refund, a replacement, or store credit.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Shipping charges from the original order are non-refundable unless the return is due to our error.

If a partial refund is issued (for example, due to a restocking fee or items not meeting return conditions), we will explain the reason before processing.

Exchanges

We do not offer direct exchanges through our online store. If you would like a different product, please return the original item for a refund and place a new order.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@crackerjackstadium.com. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process described above.

Your Rights Under Ontario Law

This Return and Refund Policy does not limit or affect any rights you may have under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection legislation. If there is a conflict between this policy and your statutory rights, your statutory rights prevail.

Contact Us

To initiate a return or if you have questions about this policy: